Privacy Policy

1. Information We Collect

When you communicate with us via text, email, or our website, we may collect: your phone number, name, email address, service address, message content, conversation history, and appointment details.

When you make a rental purchase, we also collect billing information through our payment processor (Stripe). We do not store your credit card details directly.

We use cookies and similar technologies for admin authentication and analytics. Our site uses Google Analytics, Vercel Analytics, and Beyond Pricing to understand site usage and optimize our services.

2. How We Use Your Information

We use your information to facilitate communication, schedule and confirm appointments, process rental orders and payments, send reminders and follow-ups, send review requests, and improve our services.

3. Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We use third-party service providers to deliver our services, including:

• Twilio for messaging
• Google for scheduling and analytics
• Anthropic/OpenAI for AI processing
• Stripe for payment processing
• Hospitable for booking management
• Vercel for website hosting and analytics

4. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. You may request deletion at any time.

5. Data Security

We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security reviews.

6. Your Rights

You may request access to, correction of, or deletion of your data. You may opt out of text messages by replying STOP.

7. Contact

For privacy inquiries, contact reid@eufaulaporchhouse.com.